NEW Portal for Paperless Billing – We are excited to introduce a new and improved portal for managing your paperless utility bills! With the new portal, a PDF of the actual statement is attached in the email informing you that you have a new bill. No more logging in to download the most current bill! To sign up for paperless billing, please click on the following link - https://pasadenatx.viewbill.com and click on Create Account.
If you were previously set up for paperless billing, you will have to reset your password if you want to view past statements or link accounts. Click the following link https://pasadenatx.viewbill.com and click on Reset Password.
The email notification will be sent from noreplywb@pasadenatx.gov and will have the following language: Hello City of Pasadena Customer. This e-mail is to inform you that your bill is ready to be viewed. You may have to check your spam folder if you are enrolled and don’t see your ebill notification.