In the night depository at the City Annex after business hours (these payments will not be processed until the following day's business).
In person at the City Annex; if paying by credit or debit card a processing fee will be charged (4% of the amount being paid).
Drive-through lanes at the City Annex (only current bills).
In the mail (the date payment is received, not the postmark date, is used to determine timeliness).
By bill pay - most banks and other financial institutions offer a program called Bill Pay, which allows customers to set up payees online, and then submit payment requests. The financial institution will debit the customer’s account and electronically submit payment to the City. Note: Some banks still print and mail a check in so please check with your bank as this adds additional days before the City receives it.
At authorized payment locations - For accounts that are not past due, payments can be made at one of many of our authorized payment locations. Following are authorized payment locations:
Any Fidelity Express locations (currently can only accept cash payments).
Fiesta (1603 Spencer Highway)
Food Town (Richey/Harris)
Mexico Lindo (2145 Red Bluff Road)
Mi Tienda (Shaver/Spencer)
PLS Check Cashers (6868 Spencer Highway, 3023 Spencer Highway, and 950 E Pasadena Boulevard)
Seller’s Brothers (2311 Strawberry Road)
Payment Due Dates
Customers have 18 days from the date of the bill to pay the balance due on their account without penalty. Please be aware that payments not received by the due date are subject to a 10% late fee.
If your account begins with a “1,” your bill goes out on the 1st Thursday of the month
An account that begins with a “2” goes out the 2nd Thursday of the month
If the account begins with a “3” than it goes out on the 3rd Thursday
If it begins with a “4” then it is billed on the 4th Thursday of the month
Deposits for residential customers are as follows:
Owner - $125
Renter - $150
Commercial deposits are generally comparable to two months’ service of a commercial business similar to the applicant but no less than $75. In addition, a non-refundable $30 connect service charge must be paid before the services are connected.
Deferred Payment Plan
There may be a time when circumstances result in your inability to pay your bill. We regard the loss of water/sewer service to be very serious. You cannot prepare food, bathe or flush a toilet.
You may be eligible to enroll in our Deferred Payment Plan which enables you to establish monthly payments of up to six months. An application (PDF) for this courtesy service must be filled out. In addition, a payment plan requires a $20 administrative fee to be processed.
If an arrangement for payment has been documented on the account, payment of the entire promised amount must be made on or before that date to avoid termination of service. The City of Pasadena will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.
Discounted Rates Program (65 & Over)
If you are 65 or older, you qualify for reduced rates for City water, sewer and garbage services. Reduced rates are available only for primary residences and you must provide the required documentation in order to qualify. Download the application for discounted rates (PDF).