Bill Payments

Payment Options

For your convenience, we offer several ways to pay your bill.

Online payments are BACK! The City of Pasadena is thrilled to announce that the new and enhanced online utility payment portal is now available. 

Online Payments 
Pay your bill with a credit and/or debit card. Customers can also pay via Digital Wallets (PayPal, Venmo, PayPal Credit, Amazon Pay)!  There are two ways to make a payment. 

One-Time Payment: No login required – you only need your account number. Use this link to make a one-time payment without registering https://ipn.paymentus.com/rotp/ppdf

Register on our Customer Portal: Set up your account login with an email and password. Once a customer registers, a customer can: (1) save payment information; (2) set up auto payments/schedule future payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts. Use this link to register your account: https://ipn.paymentus.com/cp/ppdf 

IMPORTANT: Online payments made by 10 PM Central time will post to a customer’s account the next business day. If a payment is made after 10 PM Central, then it will post to a customer’s account in 2 (two) business days.  

• NEW - we now have a 24-hour automated phone payment system (IVR). You will need your account number to utilize this system. Call (888) 647-0085. NOTE: A customer will be able to save credit/debit card info for future payments. The payments will be posted the next business day if the customer pays by 10 PM. If after 10 PM, it will take 2 business days. There is a service fee of $2.95 per transaction.
• A customer can still call the office during business hours to make a payment with a customer service representative by calling (713) 475-5566; a 4% processing fee is assessed.
• Automatic draft from a checking or saving account. To enroll in the program, customers must fill out and sign this bank authorization form (PDF). You may revoke bank draft authorization at any time by using this cancellation form (PDF).
• In the night depository at the City Annex after business hours (these payments will not be processed until the following day’s business).
• In person at the City Annex; if paying by credit or debit card a processing fee will be charged (4% of the amount being paid).
• Drive-through lanes at the City Annex (only current bills).
• In the mail (the date payment is received, not the postmark date, is used to determine timeliness).
• By bill pay - most banks and other financial institutions offer a program called Bill Pay, which allows customers to set up payees online, and then submit payment requests. The financial institution will debit the customer’s account and electronically submit payment to the City. Note: Some banks still print and mail a check in so please check with your bank as this adds additional days before the City receives it.
• At authorized payment locations - For accounts that are not past due, payments can be made at one of many of our authorized payment locations. Following are authorized payment locations:
  • Any Fidelity Express locations (currently can only accept cash payments).
  • Fiesta (1603 Spencer Highway)
  • Food Town (Richey/Harris)
  • Mexico Lindo (2145 Red Bluff Road)
  • Mi Tienda (Shaver/Spencer)
  • PLS Check Cashers (6868 Spencer Highway, 3023 Spencer Highway, and 950 E Pasadena Boulevard)
  • Seller’s Brothers (2311 Strawberry Road)

Payment Due By Dates

Customers have 18 days from the date of the bill to pay the balance due on their account without penalty. Please be aware that payments not received by the due by date are subject to a 10% late fee.

• If your account begins with a “1,” your bill goes out on the 1st Thursday of the month
• An account that begins with a “2” goes out the 2nd Thursday of the month
• If the account begins with a “3” than it goes out on the 3rd Thursday
• If it begins with a “4” then it is billed on the 4th Thursday of the month

Deposits

Deposits for residential customers are as follows: 

• Owner - $125
• Renter - $150

Commercial deposits are generally comparable to two months’ service of a commercial business similar to the applicant but no less than $75. In addition, a non-refundable $30 connect service charge must be paid before the services are connected.

Discounted Rates Program (65 & Over)

If you are 65 or older, you qualify for reduced rates for City water, sewer and garbage services. Reduced rates are available only for primary residences and you must provide the required documentation in order to qualify. Download the application for discounted rates (PDF).