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It’s finally here! Now you can switch to e-Billing and have your utility bill emailed directly to your inbox rather than receiving them by mail. Even better, you can access your bill online any time.
To sign up for paperless billing, enroll at https://schedulepayment.com/pd. When entering your account number, enter the dash. You will also need your billing zip code. NOTICE: You will no longer receive a bill in the mail if you enroll in paperless billing, however, you can unenroll at any time to receive by mail.
Once you enroll, you will receive an enrollment confirmation at the email address provided.
If you need assistance, please contact us at 713.475.5566.
For your convenience, we offer several ways to pay your bill.
Online payments are BACK! The City of Pasadena is thrilled to announce that the new and enhanced online utility payment portal is now available.
Online Payments
Pay your bill with a credit and/or debit card. Customers can also pay via Digital Wallets (PayPal, Venmo, PayPal Credit, Amazon Pay)! There are two ways to make a payment.
One-Time Payment: No login required – you only need your account number. Use this link to make a one-time payment without registering https://ipn.paymentus.com/rotp/ppdf
Register on our Customer Portal: Set up your account login with an email and password. Once a customer registers, a customer can: (1) save payment information; (2) set up auto payments/schedule future payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts. Use this link to register your account: https://ipn.paymentus.com/cp/ppdf
IMPORTANT: Online payments made by 10 PM Central time will post to a customer’s account the next business day. If a payment is made after 10 PM Central, then it will post to a customer’s account in 2 (two) business days.
Customers have 18 days from the date of the bill to pay the balance due on their account without penalty. Please be aware that payments not received by the due by date are subject to a 10% late fee.
Deposits for residential customers are as follows:
Commercial deposits are generally comparable to two months’ service of a commercial business similar to the applicant but no less than $75. In addition, a non-refundable $30 connect service charge must be paid before the services are connected.
If you are 65 or older, you qualify for reduced rates for City water, sewer and garbage services. Reduced rates are available only for primary residences and you must provide the required documentation in order to qualify. Download the application for discounted rates (PDF).