Welcome to the City of Pasadena's Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.
If your service is subject to disconnection or has been disconnected you must come in or call the Water Billing Office to make a payment. Call 713-475-5566 during business hours.
Water Billing Notification Center / Update Account Information
The City of Pasadena Water Billing Department has a notification system that allows the department to quickly deliver messages regarding your utility account(s) with the City. However, for us to be able to contact you, we must have current contact information. You can now provide your updated contact info by filling out the online form available by clicking on "Update Account Information" on the left. If you prefer, you can also email us at firstname.lastname@example.org (please include your account number and/or service address) or by calling 713.475.5566.
We are dedicated to providing prompt, superior customer service through billing consistency and accuracy. We welcome customer feedback both positive and negative, as with all organizations it is good to get recognition when we do things well but we also accept that there is always room for improvement.
Sewer service fees are included on your monthly water bill. Problems should be reported to Pasadena Action Line at 713-475-5555.