Welcome to the City of Pasadena's Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.
If your service is subject to disconnection or has been disconnected you must come in or call the Water Billing Office to make a payment. Call 713-475-5566 during business hours.
Update Account Information
The City of Pasadena Water Billing Department is implementing a new notification system. This will allow the department to quickly deliver messages regarding your account(s) with the City. Please email the City's Water Billing Department or call 713-475-5566 to provide updated contact information (please include your account number and/or service address).
We are dedicated to providing prompt, superior customer service through billing consistency and accuracy. We welcome customer feedback both positive and negative, as with all organizations it is good to get recognition when we do things well but we also accept that there is always room for improvement.
Sewer service fees are included on your monthly water bill. Problems should be reported to Pasadena Action Line at 713-475-5555.