Water Billing

Welcome to the City of Pasadena’s Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.

COVID-19 Update

[May 20, 2020] The Water Billing Department will be NOT be modifying hours nor staffing levels.

  • Our regular office hours are as follows: 
    Monday, Tuesday & Thursday – 7:30 AM to 5:00 PM 
    Wednesday – 7:30 AM to 6:00 PM
    Friday – 7:30 AM to 1:00 PM
  • We are no longer waiving the credit/debit card processing fee when paying by phone.
  • Other payment options that you can use to avoid the credit/debit processing fee are: through your bank (Bill Pay), sign up for Bank Draft, mail in a payment about 4/5 days before your Due Date, the night deposit box in our drive through lane, or come to the office with cash/check/money order (the processing fee is also assessed when paying in person).
  • No more than nine (9) customers/applicants shall be allowed in the lobby at any time; please adhere to the floor signage.
  • Wearing face coverings (over the nose and mouth) when in our lobby or when within 6 feet of another person is recommended but not required.
  • If you are past due, Water Billing recommends making a payment of some amount, so that you do not have the additional stress of a big balance.
  • If a customer is significantly past due (2 or more months), the customer is responsible for contacting us to set up a payment arrangement. If the office is not contacted, your services will be interrupted.
  • We will begin assessing late charges so to avoid any additional fees, please pay by the Due Date; IMPORTANT: Failure to receive bill does not excuse non-payment nor does it waive the late charges.


Disconnections

If your service is subject to disconnection or has been disconnected you must come in or call the Water Billing Office to make a payment. Call 713-475-5566 during business hours.

Water Billing Notification Center / Update Account Information

The City of Pasadena Water Billing Department has a notification system that allows the department to quickly deliver messages regarding your utility account(s) with the City.  However, for us to be able to contact you, we must have current contact information. You can now provide your updated contact info by filling out the online form available by clicking on "Update Account Information" on the left. If you prefer, you can also email us at wbcs@pasadenatx.gov (please include your account number and/or service address) or by calling 713.475.5566.

Feedback

We are dedicated to providing prompt, superior customer service through billing consistency and accuracy. We welcome customer feedback both positive and negative, as with all organizations it is good to get recognition when we do things well but we also accept that there is always room for improvement.

Sewer Services

Sewer service fees are included on your monthly water bill. Problems should be reported to Pasadena Action Line at 713-475-5555.