If a payment has not been received in the Water Billing Office by 5 p.m. The day before the "disconnect date" printed on your bill (or an approved payment arrangement has not been made), water service will be subject to disconnection. Do not pay online if you are making a payment on the "Disconnect Date." The Water Billing Office does not receive the payment file until the following business day nor do we receive notice that a payment has been made via the website.
A $40 fee will be incurred regardless of whether the service has been disconnected once a tag has been printed. This fee covers the administrative costs required to process past due accounts and include account research and if necessary the cost of disconnecting and reconnecting your service.
If your services have been disconnected for non-payment, you must call the office to have the services restored. If you make a payment online, you will still need to contact the office as the City is not notified that a payment has been made.
Keep in mind that if a payment is made after 5 p.m., an additional fee of $25 (a total of $65) is assessed if you want services restored that same evening. This fee is used to offset the cost of overtime for the field staff.